Quality Assurance

 

The quality guarantee of laser cutting machine is 3 years, and the quality guarantee of cleaning welding machine is 2 years. During the warranty period, if there is any problem with the main parts of the machine (excluding consumables), it will be replaced free of charge. The time is calculated from the date when Party B informs the completion of the machine.

Lifelong Guidance

 

Our staff will provide you with lifelong free online guidance services, you can use our products with confidence

User Manual

We will provide you with complete installation tutorial videos related to the products you purchased, including maintenance videos of any parts of the machine, as well as user manuals of our products, so that you can use them better.

Professional After-Sales

 

KALERBEI has a dedicated after-sales service team online 7/24 via email, WhatsApp, WeChat
We provide free technical support by letter and other means to provide customers with more high-quality, efficient and comprehensive after-sales services.

Product Quality Inspection

 

Before the machine officially leaves the factory, it has gone through a series of rigorous and detailed testing and debugging processes, so you can put it to use immediately when you receive it.

Provide Offline Services

 

KALERBEI provides on-site technical services and is committed to creating a worry-free user experience for customers. When you choose our on-site technical services, our professional engineers will perform precise machine positioning and installation based on your actual needs and on-site environment.

Provide Free Training

 

Before the machine officially leaves the factory, it has gone through a series of rigorous and detailed testing and debugging processes, so you can put it to use immediately when you receive it.

Pack And Ship

 

Regarding installation, because we ship the whole box, we will not disassemble too many parts and need to connect them.
The main components connected are the laser source, chiller and controller. We have detailed operation manuals and
video, if you don’t understand, our after-sales service staff can guide you step by step, and
Video calls are available.